My Voice support
Help with the My Voice app. My Voice is operated by MKC Enterprises Ltd (company number 16640004).
Email customerservice@mkcenterprises.co.uk
Urgent help
If anyone is in immediate danger, call 999. My Voice is not monitored as an emergency service.
Getting started
- Download My Voice, sign up with your work email and confirm the email we send.
- Choose your workplace; your employer approves your request.
- You can delete your account while you wait for approval.
Common questions
I forgot my password.
Use “Forgot password” on the sign-in screen; we email you a reset link.
I can’t see my workplace.
Ask your employer whether it uses My Voice and has added your location.
Is my report anonymous?
Choose “Anonymous” when you report. Your organisation is not shown who you are through the reporting workflow and cannot contact you through My Voice. Anonymous reports are one-way: you can’t add attachments, exchange messages or receive updates, so include the detail needed. Anonymity can’t be guaranteed if what you write, or its circumstances, could identify you. See the privacy policy for what is kept.
Who sees a confidential report?
Only people handling it who also have a separate permission to see reporter details, and each view is recorded. People involved in the concern who have a My Voice account are kept out of handling it.
How do I delete my account?
In the app: More › Security and privacy › Data privacy › Delete my account. Deletion takes effect straight away; what is removed and what your organisation keeps is explained in the privacy policy.
I’m a staff member. How do I delete my account?
Staff and administrator accounts can’t be deleted in the app. Ask your organisation to remove your access, or email us.
I have a workplace issue about the outcome of a concern.
Contact your employer’s HR team; My Voice does not decide outcomes.