My Voice terms of use

Effective date: 22 October 2026

1. About My Voice

My Voice is an employee support and workplace communication app operated by MKC Enterprises Ltd. It is designed to help employees of participating organisations raise concerns, request assistance, access workplace resources and receive updates.

By accessing or using My Voice, you agree to use the service in accordance with these terms and the applicable policies of your participating organisation.

2. Eligibility and access

My Voice is intended for employees and other individuals authorised to access the platform through a participating organisation.

Access may require an approved account, verification of organisation membership and completion of applicable security steps.

You must provide accurate information when registering and must not intentionally access an organisation or account for which you are not authorised.

3. Your account

You are responsible for keeping your sign-in details secure and for telling us or your organisation if you believe your account has been accessed without permission.

You must not share your account with another person or attempt to bypass security controls.

Your organisation may remove your access, for example if you leave, and access may be suspended where reasonably necessary to protect users, investigate misuse or maintain the security of the service.

4. Raising workplace concerns

My Voice allows you to submit workplace concerns through structured reporting steps.

Reports should be made in good faith and should contain information you reasonably believe to be relevant. You must not knowingly submit fabricated allegations, impersonate another person or deliberately misuse the reporting system.

Submitting a report does not establish that an allegation is true. Workplace concerns are assessed and handled according to the applicable organisation’s responsibilities, case-handling permissions and relevant procedures.

5. Confidential and anonymous reporting

My Voice supports confidential and anonymous concerns.

Confidential reports allow authorised follow-up contact with you, messages and updates.

Anonymous reports do not give organisation users a way to contact you or disclose your identity through the reporting workflow. They are one-way: you cannot add attachments, exchange messages or receive updates on them, so include the detail needed when you report.

Anonymity cannot be guaranteed where the circumstances or contents of a report allow your identity to be inferred. Avoid including unnecessary identifying details when choosing anonymous reporting. The privacy policy explains what is kept.

6. Investigations and decisions

My Voice provides technology to support the reporting and investigation process. It does not independently determine the truth of allegations, guarantee a particular outcome or replace an employer’s legal and workplace responsibilities.

Case access and investigation authority depend on the organisation’s approved roles, permissions, escalation procedures and conflict-of-interest protections. Where necessary, an investigator may be appointed for a specific case.

7. Questions, meetings and resources

Participating organisations may make questions, meeting requests, support information and external resources available through My Voice. Availability can differ between organisations. External resources may be subject to the terms and policies of their providers.

8. Appropriate use

You must not:

• Access another person’s account without authorisation.
• Attempt to obtain confidential case information without permission, or try to identify an anonymous reporter.
• Circumvent security or organisation-access controls.
• Submit malicious software or deliberately interfere with the service.
• Use My Voice to threaten, harass or unlawfully disclose another person’s information.
• Knowingly submit false reports for malicious purposes.

Nothing in these terms prevents you from making a protected disclosure, exercising statutory employment rights, reporting unlawful conduct to an appropriate authority or seeking independent legal advice.

9. Privacy and personal information

Information submitted through My Voice is handled as described in the My Voice privacy policy and your employer’s privacy information. Take care when submitting sensitive information about yourself or other people.

10. Account closure and deletion

You can delete your account at any time in the app: More › Security and privacy › Data privacy › Delete my account. Staff and administrator accounts are removed by their organisation.

Deleting an account does not delete workplace investigation records that need to be retained. The privacy policy explains what is removed and what remains.

11. Service availability

We aim to maintain a reliable and secure service, but availability may occasionally be affected by maintenance, connectivity, technical faults or third-party service disruptions. Where practical, we will take reasonable steps to address service interruptions.

12. Emergency situations

If a concern needs an urgent response, use the urgent reporting or safeguarding arrangements available to you rather than relying on My Voice alone.

13. Changes to the service or terms

We may update My Voice and these terms to improve security, functionality or compliance with applicable requirements. The current terms and their effective date are published on this page, and material changes will be communicated where appropriate.

14. Your legal rights

Nothing in these terms is intended to remove rights that cannot lawfully be excluded, including statutory employment protections, whistleblowing rights, data protection rights or consumer rights.

These terms do not replace any separate agreement between MKC Enterprises Ltd and a participating organisation.

15. Contact

MKC Enterprises Ltd
Company number: 16640004
4th Floor Llanthony Warehouse, The Docks, Gloucester, Gloucestershire, England, GL1 2EH
Email: customerservice@mkcenterprises.co.uk

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